MobileIron has recently discovered an issue with the fresh install of Core (formerly VSP) 7.0 and 7.0.1, and we recommend partners to follow the identified workaround to address the issue until it is resolved in a future release.

Summary

With new installs of Core 7.0 or 7.0.1, when the Apple MDM certificate is uploaded into the system for the first time, the certificate is not saved to disk. This keeps the MDM certificate stored in only in memory and it is not available after reboot to load back into the system. This only affects new installs of Core 7.0.0 and 7.0.1 and has no impact on upgrades to these versions.

Workaround

An interim workaround has been identified to ensure that the MDM certificate is saved to disk and persists at reboot until the issue is addressed in a future release. Follow the steps outlined in the knowledge base article to execute the workaround.

You will need your Support or Knowledge Base portal user credentials to access the knowledge base article.